Frequently Asked Questions
What is Zupp?
At Zupp, we believe the quality of our lives is directly related to the quality of our friendships. Our vision is to transform entire cities into theme parks. Our purpose is to build friendships by turning everyday into a new adventure.
Students can join the Zupp Membership for $6.99/mo to unlock exclusive deals at your favorite bars and restaurants around your college campus. Zupp empowers you to discover new experiences and create new memories with friends at more than 60 local social places throughout Orlando, Tallahassee, Gainesville & Austin.
How do I join the Zupp membership?
Ready to start earning instant deal on purchases at your favorite bars and restaurants? You can start your Zupp Membership by selecting any of the deal in the Zupp app. Your first 14 days of Zupp is always free, no promo code required.
Where can I use Zupp?
Zupp is currently available at the UCF (Orlando, FL), FSU (Tallahassee, FL) UF (Gainesville, FL) & UT (Austin TX) campuses. Zupp Members have access to deals at all locations with their membership. Visiting friends at another campus? Simply go to your profile page and switch your school to the campus you’re at to unlock your Zupp Deals!
Is Zupp available for iPhone and Android?
Zupp is currently only available for iPhone users in the Apple App Store. Our team is working hard on expanding Zupp to all devices for our friends with Android.
How do I redeem a Zupp Deal?
Once you find a Zupp Deal in the feed that you want to use, tap the Deal card to reveal the details. Once you’re ready to redeem your Zupp Deal, simply show the staff member the Zupp Deal on your device and have them tap on the “Staff Member Tap Here” button. Once the deal is redeemed, those savings will be added to your Total Deal Savings section in the side menu!
Zupp Tip: Make sure the staff member presses the redeem button so you can add to your total savings and receive future updates about Zupp Deals at that Zupp Partnership.
Is there a limit to how many Zupp Deals or Zupp Giveaways I can redeem in a day?
There is no limit to how many daily Zupp Deals you can redeem in a day, week or month! The more Zupp Deals you use, the more new memories you’ll create with friends. Zupp Giveaways are limited. Zupp Members can claim one Zupp Giveaway per day, and up to four total per month. Each Zupp Member has access to four claims at the beginning of each month which can be used towards claiming Zupp Giveaways throughout the month. Zupp Giveaway claims reset on the 1st of each month, and unused claims don’t roll over.
Zupp Tip: Make sure to use your Zupp Giveaway claims wisely. If you claim a Zupp Giveaway in advance, but don’t redeem it in the valid time, you will lose one of your four claims for the month.
I accidentally redeemed a Zupp Deal before I wanted to use it, what do I do?
No worries! We understand accidents happen. Reach out to our support team for assistance by tapping on the “Chat With Our Team” option in the side menu.
How do I cancel my Zupp Membership?
We've made cancelling your membership is simple and easy. Once you're logged into the app, you can head to your profile by tapping on your name in the side menu. From there, select "Membership" ➝ "Update Membership Status" and then select whether you'd like to pause or cancel.
How do I change my payment method?
So, you left your card at the bar again? No worries! Go to your Settings on the app, select "Membership" and then "Change My Card". You'll then be able to add your new card information to your account.
My question isn’t featured here, what should I do?
If you have any unanswered questions, feedback or concerns you can use the “Contact Us” feature on the side bar. Our team will get to you as soon as we can!