NOW HIRING

Customer Experience Internship

What is Zupp?

Zupp is a fast growing company that is now expanding through College Towns across the US!

 

At Zupp, our purpose is to build friendships by turning every day into a new adventure. We further this purpose by providing college students with a mobile app that grants them access to incredible deals and member-only experiences at their favorite places near campus. Students pay $4.99/mo to join the Zupp Membership and enter our world of adventure. 🥳

 

Who We're Looking For

We’re searching for someone who is proactive and is passionate about engaging and empathizing with others. The ideal fit is someone who’s excited to be a part of a fast growing company with a uniquely fun, empathetic and authentic culture. Our team is intentional about creating a work environment where everyone feels inspired to interact freely and be themselves fully in everything they do at Zupp.

 

Job Offer Summary

This position will gain hands-on experience with leading Zupp customer’s experience at UCF, FSU & UF. This position is a part-time, unpaid internship (15 hours/week) during Spring 2022.

 

What You Can Expect to Learn & Experience
  • Utilize problem solving skills 💭

  • Customer empathy and engagement 🤝

  • Weekly coaching to excel and grow individually ✊

  • Fun and authentic team culture 😎

  • Check out each of our Core Values listed below

 

Your Responsibilities
  • Lead & maintain customer service through easy-to-use software

  • Assist with the development of Zupp’s customer engagement strategy

 

Your Skills & Personality
  • 💜 Empathetic — You ask questions, seek to understand, and take actions that add value

  • 💬 Effective Communicator — You can communicate effectively to others in a loving and respectful manner

  • 🚀 Proactive — You enjoy planning ahead and taking initiative to get stuff done without being asked

  • 🎯 Consistent — You enjoy following a process continuously and finishing strong on your commitments

  • 📝 Coachable — You enjoy receiving feedback on how you can learn and improve your skills

  • 💡 Resourceful — You use the tools you are given to complete your job and create solutions when you don’t have the tools

 

Zupp's Core Values
  • Activate Play - Create fresh & fun experiences that inspire people to interact freely & be themselves fully 👾

  • Create the Remarkable - Make things so extraordinary that people can’t help but share it with friends 🎨

  • Unleash Imagination - Get curious & creative to solve problems & turn dreams into reality 💭

  • Empower Enthusiastically - Encourage growth that enables people to thrive independently & maximize their potential 💪

  • Care Relentlessly - Continuously seek to understand, accept ownership, & take action to serve others well 💜

  • Pro Tip: If you align with these values, there's a strong chance you'd love working at Zupp. 

 

Preferred Focuses & Interests or Qualifications & Requirements
  • Pursuing a Bachelor's degree in:

    • Hospitality Management

    • Communications

    • Human Resources

    • Marketing

 

Bonus Points For
  • Past experience in Customer Service or Support

 

Location

📍 Remote position

📚 Must attend UCF, FSU or UF

 

Time Commitment
  • 15 hours per week

  • Days of the week: Monday - Friday

  • Hours each weekday: 9-12pm or 2-5pm

  • Duration: January 3rd - May 27th (with the potential opportunity to progress into Summer as a paid position)

 

Perks & Benefits
  • College Class Credit 🎓

  • Free Zupp membership 🥳

  • Zupp merch 🔥


Sound like this position is just for you? Tap the button below to apply! 👇

Click here to explore other available Internships we have this upcoming Semester